Help Desk Representative
- Req. Number: R28907
- Posted Date: 5/6/2025
- Address: Frisco Commerce Center , 10570 John W Elliott Rd, Building B
- City, State: Frisco, TX
- Postal Code: 75033
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Advisory:
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Join Our Team
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:
As a Help Desk Representative you will be providing technical support via phone and email to all Cinemark domestic theatres. This role will be in a call center environment.Responsibilities:
- Primary responsibility of this role is to provide support by accurately detailing symptoms and resolving issues using various internal tools. You will be provided adequate training to ensure you are successful in your role. We are looking for leaders and team players who encourage, drive and motivate!
Requirements:
- 1-2 years in a call center environment
- Knowledge of Microsoft Office
- Have the ability to successfully work in both individual and team environments
- Be willing to work during the T.O.P. Center hours of operation (The Call Center is open 20 hours a day, 7 days a week and 365 days a year)
- Availability to work flexible schedules including evenings, holidays & weekends
- Theatre operations is a plus
- Ability to work well in a team environment
- Must be willing to work flexible schedule including evenings, holidays and weekends
Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
- Employee Discount
- 401(k) Matching*
- Growth Opportunities
- Education Assistance*
- Health Benefits*
- Parental Leave*
- Paid Time Off*
*Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cinemark is an Equal Opportunity Employer
